I cannot say enough positive things about this company. This was the fifth company that I had contacted to come out and fix my brand new AC system that was... read more installed last year. I have been made open-ended promises, had work started and not finished, work done, but not correctly, and then estimates for work that was a complete rip off and unnecessary.

To start with, Luke was easy to reach, responsive, and polite. He wanted to make sure we were taken care of and work was done correctly with the most common sense route taken. Not only did he come out and give my system a thorough look over, he did not make it seem like it was not able to be fixed or going to cost a lot of money to do. He did everything we were told couldn't be done...our condenser is in the back of the house where we originally wanted (and it's on a really nice pad), we have a line-set cover on our pipes and wires that was put in a common sense area that did not make us have to completely redo our gutters, and MOST importantly our daughter's bedroom has cool air going to it since the first company didn't install the ductwork correctly and was cooling our floor due to a large gash in it. Another thing that Luke did was research things. He had an original plan and it changed because of the research he did with his supplier and when he looked in further detail into the supplies need. This in turn saved me money, which he was upfront about, and wasn't trying to make an extra buck like some companies would. He cares about his customers.

When it came to the installation, that had to be changed due to supply issues and weather, HOWEVER, it was communicated to me in a proper amount of time (at least a week) and guess what...they showed up when they said they were going to and got the work done. I have had so many companies tell me they were going to come and never show up, which was beyond frustrating, especially when you try to be understanding. I was so nervous about this, but Luke, Nate, and Antawn were EARLY and even texted me that morning to keep me updated on their arrival. During the install, we had a surprise rain shower and they even took their boots off when they came inside so they didn't track mud. They were polite, dressed professionally, and performed their jobs in a professional manner.

I wish I would have found L. Cipriani Heating & Cooling last summer when I started my search for AC installations. I have read numerous reviews for other companies that have been 5 star reviews that have not held up on their end (hence the first and second companies...horrible install by the first, second company never showed after multiple promised appointments with a ton of excuses). The reviews that I read about L. Cipriani are all spot on...they are punctual, professional, had high quality work, and were responsive (Luke even contacted me when HE was on vacation to keep me updated).

We have thoroughly enjoyed finally having an AC system that works and registers in our ceilings (finally). I will continue to be a customer of L. Cipriani Heating & Cooling.

Luke and his team are very professional and great to work with they did an excellent job on my AC unit and we’re very patient with my warranty company when... read more it took my warranty company two months to approve the repair thank you Luke and your team very much

Luke and Brett were awesome. Installed our full system in a day and I didn't even know they were there. If you need anything HVAC related these are your guys.... read more You won't be disappointed

Luke came out within a day to view the job and provide a bid. After a few questions about use, current issues and potential improvements he gave me his recommendation... read more and a quote. Of the bids I received, this was both the most reasonable and had better options than the others I received from larger companies.

On the scheduled day of installation he brought an entire crew to take out the old furnace and A/C unit. All of the workers were polite, and personable. The entire job, including testing out the systems and answering questions was done in 6 hours.

My only regret is the moderate temperature that is preventing me from fully testing the system.

I could not have asked for a friendlier, more professional crew.